Terms of Service

Last updated: 31 May 2026

1. About Us

Lutuno is an online store operating at lutuno.com. By using our website or placing an order, you agree to these terms.

2. Orders

• Placing an order is an offer to buy. A contract is formed only when we confirm dispatch of your order.
• We may decline or cancel an order — for example if an item is out of stock or a pricing error occurs — and will refund any payment taken.
• Please check your order details before completing checkout.

3. Pricing and Payment

• Prices are shown in the currency displayed at checkout and include applicable taxes unless stated otherwise.
• Payment is taken at checkout through our secure payment provider. We do not store card details.
• We try to keep pricing accurate, but errors can occur. If we find an error we'll contact you before dispatch.

4. Delivery

• Delivery timescales are estimates and begin once your order is dispatched.
• Tracking is provided on every order where available.
• Risk in the goods passes to you on delivery.

5. Returns and Cancellations

• For distance sales you have 14 days from delivery to cancel under the Consumer Contracts Regulations 2013. Items must be unused and in their original condition and packaging.
• Return shipping is at your cost unless the item is faulty or not as described.
• Refunds are processed to your original payment method once the returned item is received and checked.
• Made-to-order or personalised items are excluded from the 14-day cancellation right.
• Your statutory rights regarding faulty goods are unaffected.

6. Product Information

• Website content is for general information only.
• Product images are representative. Colour and finish may vary.

7. Liability

• We are not liable for losses that are not reasonably foreseeable or that arise from your misuse of a product.
• Nothing in these terms limits liability that cannot be limited by law.

8. Intellectual Property

All content on this website is owned by Lutuno and may not be reproduced without permission.

9. Governing Law

These terms are governed by the laws of England and Wales.

10. Contact

• Email: hello@lutuno.com