Terms of Service

Last updated: 28 September 2026

1. About Us

Lutuno is an online store operating at lutuno.com. It is a trading name of two companies, and the one you buy from depends on where your order is delivered:

• Quantum Encoding Europe Limited, registered in Ireland (company no. 807205), registered office: The Black Church, St. Mary’s Place, Dublin D07 P4AX, Ireland, sells orders delivered to these countries: Spain, France, Germany, Italy, Portugal, Netherlands, Poland, Belgium, Austria, and Ireland.
• Quantum Encoding Ltd, registered in England (company no. 16575953), registered office: 33 Oxford Street, Coalville, LE67 3GS, United Kingdom, sells orders delivered to every other country.

“We” and “us” in these terms mean the company that sells your order. By using our website or placing an order, you agree to these terms.

2. Orders

• Placing an order is an offer to buy. A contract is formed only when we confirm dispatch of your order.
• We may decline or cancel an order, for example if an item is out of stock or a pricing error occurs, and will refund any payment taken.
• Please check your order details before completing checkout.

3. Pricing and Payment

• Prices are shown in the currency displayed at checkout and include applicable taxes unless stated otherwise.
• Payment is taken at checkout through our secure payment provider. We do not store card details.
• We try to keep pricing accurate, but errors can occur. If we find an error we'll contact you before dispatch.

4. Delivery

• Delivery timescales are estimates and begin once your order is dispatched.
• Tracking is provided on every order where available.
• Risk in the goods passes to you on delivery.

5. Returns and Cancellations

• For distance sales you have a 14-day right of withdrawal from delivery under the EU Consumer Rights Directive (2011/83/EU). Items must be unused and in their original condition and packaging.
• Return shipping is at your cost unless the item is faulty or not as described.
• Refunds are processed to your original payment method once the returned item is received and checked.
• Made-to-order or personalised items are excluded from the 14-day cancellation right.
• Your statutory rights regarding faulty goods are unaffected.

6. Product Information

• Website content is for general information only.
• Product images are representative. Colour and finish may vary.

7. Liability

• We are not liable for losses that are not reasonably foreseeable or that arise from your misuse of a product.
• Nothing in these terms limits liability that cannot be limited by law.

8. Intellectual Property

All content on this website is owned by Lutuno and may not be reproduced without permission.

9. Governing Law

These terms are governed by the law of the country of the company that sells your order: the laws of Ireland for orders sold by Quantum Encoding Europe Limited, and the laws of England and Wales for orders sold by Quantum Encoding Ltd. As a consumer, you also retain the protection of any mandatory consumer-law provisions of the country in which you live.

10. Contact

• Email: hello@lutuno.com