Frequently asked questions

Standard tracked shipping takes 4–9 business days, and international orders 5–10 business days, from the date of dispatch. You'll get a tracking email the moment your order ships.

Head to our Track Your Order page and enter your order number and the email you ordered with. You'll also receive tracking by email as soon as your order is dispatched.

Yes — we ship to over 200 countries, with free standard shipping on most orders. A faster shipping option may be available at checkout.

Tracking can take 2–5 business days to start updating with some carriers. If it's been more than 5 business days with no movement, get in touch and we'll chase it up.

Usually, yes. Occasionally items from the same order ship in separate packages for logistical reasons — your full order will still arrive.

You have 30 days from delivery to request a return on unused items in their original condition. See our Returns & Refunds page for the full details.

Once we receive and inspect a returned item, approved refunds go back to your original payment method, typically within 5–10 business days of approval.

Contact us within 30 days with a photo and we'll arrange a replacement or full refund, including return shipping, at no cost to you.

Yes. Payments are processed by our secure payment provider over an encrypted connection — we never store your card details.

Any customs or import fees are the customer's responsibility and depend on your country's rules. These are charged by your local authorities, not by us.

Email hello@lutuno.com, use our contact form, or ask our store assistant any time. We reply within 1 working day.